• Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).
• Customers must contact contact@qualitypedalcars.com before returning a product in order to obtain an authorization number and ship-to address.
• A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.
• Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.
• Returns will be replaced or repaired at discretion of Manufacturer. Replacement will ONLY be for the same model.
• A canceled order will be credited in the full amount ONLY if product has not shipped.
• An order cancelled while product is in transit will be subject to a restocking fee, the cost of the original shipment, plus the cost of the return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded.
• Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once we receive the returned merchandise and inspect the item(s), a product refund will be issued within 10 business days, less the 20% restocking fee, original shipping fee and return shipping fee. Shipping charges are never refundable. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check.
• Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping.
• Customer is solely responsible for shipping any returned product to QualityPedalCars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and QualityPedalCars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).
  
• Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above.
• If conditions for the product return as stated above are met, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within 15 days of your original receipt of the product. Item will be inspected prior to replacement or repair.
• On any of our costume products, no returns, exchanges, refunds unless merchandise is found to be defective. There is a $6 fee for any order cancellation.
• See "Specific Supplier Return Policies" Below for Big Toys USA, Prime Pedal Karts and GoAviva Products Return Policies.

Specific Supplier Return Policies:

Big Toys USA [SKU Numbers starting with "BTU"] Ordering and Return Policy:

Returns

Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Big Toys USA within 15 days of your original receipt of the product. Item will be inspected prior to issuance of any refund or credit.

Customer is solely responsible for shipping any returned product to QualityPedalCars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and QualityPedalCars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

Damaged Items

Big Toys USA and its suppliers give merchandise to carriers properly packaged and protected, therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered opening the package, notify the carrier and Big Toys USA immediately. Claims damage must be handled through the carrier, not Big Toys USA.

Guarantee

Big Toys USA products are guaranteed to be quality merchandise. Many products carry a manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience cased buy their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested.

Product Use

Some products sold by Big Toys USA may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds Big Toys USA and its owners harmless of any liability.

Prime Pedal Karts (Berg USA) [SKU Numbers Starting with "PPK"] Return Policy:

RETURNS: Within 15 days from the invoice date, buyer may return a product in new condition provided the following conditions are met and agreed to. Before you return anything, you must request a return material authorization number. Any item returned without prior authorization will be refused.

      All returns must be sent prepaid at the address directed to you at the time of the return.  

      Returned items should be packed well, in the original box. Be sure to insure the package with the carrier and take pictures before the package ships.

      There will be a 20% restocking fee for all returns.

      No returns over 15 days from the invoice date will be accepted.

      The Manufacturer/Distributor reserve the right to deny a return on items damaged by the customer during installation, assembly or returned shipping.

      We cannot accept returns for merchandise damaged in shipping en route to the customer. We take special care to insure each item that is shipped is properly packaged before it leaves our warehouse. If you receive our products damaged, you must note the damage when signing for the item or call the shipping company immediately upon discovering the damage. It is important to save all packaging materials and call us within 2 business days so we can begin the claim process. If and when we are reimbursed for damaged goods, we will refund or replace them to you. Merchandise is sent F.O.B. our dock, which means that once it leaves our dock, the contract for shipping is between you and the shipping company. 

    Special orders, non-stocked parts, tools, and manuals are NOT refundable.

    Once we receive the returned merchandise and inspect the items, a product refund will be issued within 10 business days, less a 20% restocking fee and original shipping fee. Any repackaging fees, damage or other parts or labor needed to make the product saleable will also be itemized and deducted from any refund. Shipping charges are never refundable. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made be check will by refunded by check.

    Customer is solely responsible for shipping any returned product to QualityPedalCars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and QualityPedalCars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

GoAviva [SKU Numbers Starting with "AV"] Warranty and Return Policy:

Warranty Length: 90 days

Supplier Warranty: LIMITED WARRANTY Aviva Sports, LLC warrants to the original purchaser only and warrants only when products are used for normal recreational purposes. Aviva Sports, LLC warrants that products are free from defects in material and workmanship for a period of 90 days from the date of purchase from an Authorized AVIVA Dealer. Copy of purchasing receipt is required with all claims. The purchaser must obtain from Aviva Sports a return merchandise authorization number. All items without an RMA # will be refused. Aviva Sports shall inspect all warranty claims and in the event of a defect will repair or replace the defective part or entire product. To obtain a RMA number go to contact@qualitypedalcars.com. Please include when you purchased your unit, along with what the problem is. Once an authorization number has been obtained, the purchaser must ship the product, POSTAGE PREPAID, with a copy of the purchasing receipt to: Aviva Sports, LLC Attn: RMA#(to be provided) 4059 State Road A Montreal, MO 65591 RMA@goaviva.com.

Customer is solely responsible for shipping any returned product to QualityPedalCars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and QualityPedalCars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

This warranty does NOT cover: Products used for rental, hire, commercial application or other uses not considered normal recreational purposes. Punctures, cuts, and abrasions sustained in normal use. Items involved in accidents. Items damaged in white water mishaps. Other unreasonable uses or improper storage. Damaged caused by over inflation. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. AVIVA SPORTS LLC SHALL NOT BE HELD LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES.